Privacy Policy

At Optiqal, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using Optiqal, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Account Information: When you register for an account, we collect your email address, username, and encrypted password. If you subscribe, we collect billing information through our secure payment processor.

Usage Data: We automatically collect information about how you interact with our Service, including pages viewed, features used, timestamps, and device information.

Analytics Data: We use analytics tools to understand user behavior and improve our Service. This includes anonymized data about navigation patterns and feature usage.

Communication Data: If you contact us directly, we may receive additional information such as your name, email address, phone number, and the contents of your message.

To provide, maintain, and improve our Service, including processing transactions and sending related information.

To communicate with you about your account, updates, security alerts, and support messages.

To personalize your experience and deliver content and features that match your interests.

To analyze usage patterns and trends to enhance our models, features, and user experience.

To detect, prevent, and address technical issues, fraud, or security concerns.

To comply with legal obligations and enforce our Terms of Service.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Service Providers: We may share data with trusted third-party service providers who assist us in operating our Service (e.g., payment processing, analytics, hosting). These providers are bound by confidentiality agreements.

Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls.

All data transmission is encrypted using SSL/TLS technology. Passwords are hashed and never stored in plain text.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for any activity under your account.

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content.

Essential Cookies: Required for the Service to function properly, including authentication and security.

Analytics Cookies: Help us understand how users interact with our Service to improve functionality.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service.

Access & Update: You can access and update your account information at any time through your account settings.

Data Export: You may request a copy of your personal data by contacting our support team.

Deletion: You may request deletion of your account and associated data. Some data may be retained as required by law or for legitimate business purposes.

Marketing Communications: You can opt out of marketing emails by clicking the unsubscribe link in any email or updating your communication preferences.

For users in the European Economic Area (EEA), you have additional rights under GDPR, including the right to data portability and the right to lodge a complaint with a supervisory authority.

We retain your personal information for as long as your account is active or as needed to provide you with our Service.

We may retain certain information as required by law, to resolve disputes, enforce agreements, or for legitimate business purposes.

Anonymized or aggregated data that cannot identify you may be retained indefinitely for analytics and research purposes.

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Your information may be transferred to and processed in countries other than your country of residence, including the United States.

These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these countries.

We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@optiqal.io or through our contact form.

For data protection inquiries, you may also reach our Data Protection Officer at dpo@optiqal.io.